Terms and Conditions

My Tennis Ladder LLC (“My Tennis Ladder,” “we,” “us,” “our”) is a Florida limited liability company that provides white-label competition software for racket clubs. Clubs use the platform to manage branded club sites, members, ladders, rankings, challenges, match results, tournaments, announcements, courts, paid registrations, scouting-report feedback, and administrative workflows.

Our principal place of business is Miami, Florida.

Privacy questions, rights requests, and product support: privacy@mytennisladder.com.

Commercial and business inquiries: info@mytennisladder.com.

Each club is responsible for its own members, admins, ladders, tournament rules, court rules, codes of conduct, eligibility decisions, fee decisions, dispute decisions, and offline operations. Those club rules are separate from these Terms and may also apply to your participation.

If you use the service on behalf of a club or organization, you represent that you are authorized to manage that club's account and member data. Club admins are responsible for getting any permissions required before inviting players or entering player information.

Each club may publish its own rules, code of conduct, and policies through the service. By joining a specific ladder or tournament, you agree to the club rules displayed at the point of registration. Club rules govern club-specific matters (including on-court conduct, ladder format rules, refund specifics, and local sanctions). These Terms govern platform-level matters. If a club rule conflicts with these Terms on a matter these Terms cover (payments, account eligibility, privacy, platform disputes), these Terms control.

Club rules may be updated by the club at any time. When club rules change materially, you may be prompted to re-acknowledge them before joining new ladders or tournaments. Your consent to a specific version of the club rules, together with your consent to these Terms and the Privacy Policy, is recorded at the time you join.

You must be at least eighteen (18) years old to create an account and use My Tennis Ladder. We do not knowingly permit users under 18 on the platform at this time. Clubs that wish to enroll junior players must contact us; junior support is not yet available and will be introduced with appropriate parental-consent processes in a future release.

You must provide accurate account information, including your legal name, a valid email address, and any phone number you choose or are required to provide for match coordination. You are responsible for keeping your login credentials secure and for activity under your account. You agree to notify us promptly at privacy@mytennisladder.com if you believe your account has been used without authorization.

Creating an account, accepting an invite, signing in through a supported authentication provider, joining a ladder, registering for a tournament, or continuing to use the service means you agree to these Terms and acknowledge the Privacy Policy. We may require renewed acceptance when the Terms or Privacy Policy change.

By creating an account, accepting an invite, or continuing to use the service, you agree that My Tennis Ladder and your club may send you service-related communications. These may include email verification, password reset messages, invite notices, challenge notifications, match updates, club announcements, administrative messages, and support responses.

Tennis ladders depend on players being able to coordinate matches. When you provide a phone number, you agree that it may be shown to other members of clubs you belong to, club administrators, and platform administrators for match coordination, member management, and support. Your email address may be used for account access, security, service notifications, club administration, and support.

Club administrators control club-specific ladder settings, divisions, tournament settings, memberships, announcements, court lists, disputes, payment settings, and administrative decisions. You agree to submit accurate match results and to use challenge, registration, confirmation, dispute, scouting-report, and leave-of-absence features in good faith.

Rankings and match histories may change based on confirmed results, forfeits, inactivity rules, administrator decisions, or corrections. My Tennis Ladder may rely on club administrators to resolve disputes and enforce local ladder rules.

Some ladders and tournaments require paid registration. Payments are processed through Stripe Checkout. My Tennis Ladder is the merchant of record for player registration payments and collects those fees on behalf of the participating club. We record each payment in an internal ledger showing the gross amount, the My Tennis Ladder platform fee, and the club's share, and we settle the club's share separately under the Club Partner and Paid Registration Addendum. Clubs are not the recipients of player payments directly from Stripe.

Stripe's payment processing fees on those charges are paid by My Tennis Ladder. They are not deducted from the club's ledger share unless that club's written agreement says otherwise.

By using paid features, you agree to Stripe's applicable payment terms.

Refund policy (default).

Unless the relevant club publishes a different refund policy in writing for a specific ladder or tournament, the following default applies:

• Players may request a full refund up to forty-eight (48) hours after registration, provided the ladder or tournament has not yet started.
• Once a ladder is active or a tournament has begun, registration fees are non-refundable except where required by applicable law, payment-provider rules, or club rules.
• Refund requests must be made through the registering club's administrator. The club decides whether a refund is due; My Tennis Ladder processes approved refunds through Stripe and adjusts the club's ledger share accordingly.
• My Tennis Ladder is not responsible for refund decisions made by clubs; clubs are responsible for honoring their published policies.
• Deleting your account does not entitle you to a refund. Any refund eligibility is governed by the ladder or club rules in effect at the time of registration.

Chargebacks and disputes.

Chargebacks and payment disputes are handled per Stripe's standard processes. Repeated chargebacks may result in account suspension. Where a chargeback reverses a registration payment, the reversed amount and any related fees are deducted from the club's ledger share for that ladder or tournament unless otherwise agreed in writing.

Taxes.

The price shown for a ladder or tournament is the registration amount and is exclusive of sales tax. Checkout charges that amount and does not add sales tax unless tax collection is enabled for the payment. If we enable tax collection, checkout may add applicable sales tax at payment time, on top of the displayed price. Each club is responsible for telling us about sales or service taxes it believes apply to its fees so those amounts can be collected and remitted correctly. My Tennis Ladder does not provide tax advice.

My Tennis Ladder does not store full payment card numbers. Payment card data is handled directly by Stripe under PCI-DSS standards.

You agree not to:

• Use the service to harass, threaten, impersonate, or abuse anyone.
• Submit false scores, fake accounts, or misleading player information.
• Access another person's account or attempt to bypass security controls.
• Scrape, copy, or export member information except as allowed for legitimate club administration.
• Upload malicious code or interfere with the operation of the service.
• Use the service in a way that violates law, club rules, or the rights of others.
• Submit Scouting Report feedback in bad faith, including retaliatory submissions, coordinated submissions intended to mischaracterize a player, or submissions intended to harass another player.

My Tennis Ladder helps players coordinate tennis matches, but it does not supervise matches, courts, travel, player conduct, weather, or physical activity. You are responsible for deciding whether, where, and with whom to play. Use reasonable care, follow club and court rules, and stop play if conditions are unsafe.

You and your club may submit profile details, ratings, announcements, ladder and tournament settings, challenge responses, match scores, dispute notes, scouting-report selections, payment ledger context, and related content. You grant My Tennis Ladder the limited right to host, process, display, and transmit that content as needed to operate, secure, support, and improve the service.

The service depends on third-party providers for hosting, database, authentication, email, infrastructure, payment processing, analytics or diagnostics, and similar operational needs. Your use of features that rely on those providers may also be subject to their own terms and policies.

We may suspend or limit access if we believe an account is being used in a way that violates these Terms, creates risk for the service or other users, or is required by law. Club administrators may also remove members from their club or ladders according to club rules.

We may change, add, or remove features over time. We work to keep the service available, but we do not guarantee uninterrupted operation, error-free results, or that any specific feature will remain available.

My Tennis Ladder does not provide legal, medical, coaching, fitness, ranking-certification, or tournament-governance advice. Any ratings, rankings, and statistics in the service are for club ladder management and player convenience.

The service is provided as is and as available. To the fullest extent allowed by law, My Tennis Ladder disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the fullest extent allowed by law, My Tennis Ladder will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, personal injury, or offline disputes arising from use of the service.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The Federal Arbitration Act, federal arbitration law, and applicable federal law also govern where relevant.

Informal resolution first.

Before filing any formal claim, you agree to first contact us at privacy@mytennisladder.com and provide a description of the issue. The parties will attempt in good faith to resolve the dispute informally for at least thirty (30) days from the date of that notice.

Venue.

If a dispute cannot be resolved informally, you and My Tennis Ladder agree that any judicial action arising out of or relating to these Terms or the service shall be filed exclusively in the state or federal courts located in Miami-Dade County, Florida. Each party consents to the personal jurisdiction of those courts and waives any objection to venue.

Class action waiver.

To the fullest extent permitted by law, you and My Tennis Ladder each waive the right to bring or participate in a class action, collective action, or representative proceeding. Disputes must be brought on an individual basis.

Jury trial waiver.

To the fullest extent permitted by law, you and My Tennis Ladder each waive any right to a jury trial in any action arising out of or relating to these Terms or the service.

Time to file.

Any claim arising out of or relating to these Terms or the service must be filed within one (1) year after the claim first arose; thereafter, the claim is permanently barred.

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify users, such as posting the updated Terms in the service or requiring renewed acceptance. Continued use after an update means you accept the updated Terms.

Questions about these Terms, privacy, or support can be sent to privacy@mytennisladder.com.

Commercial and business inquiries can be sent to info@mytennisladder.com.

My Tennis Ladder LLC
Miami, Florida